Terms of use

PRIVACY POLICY — FIASCO

1 — DATA CONTROLLER

This Privacy Policy applies to personal data collected by:

  • Company: SAS J&T

  • Trade name: FIASCO

  • Address: 32 rue des subsistances militaires 83600 FREJUS

  • Email: contact@fiasco.games

  • Website: FIASCO

FIASCO places great importance on the protection of personal data and the privacy of its customers, visitors, and users.

2 — PERSONAL DATA COLLECTED

As part of its activities, FIASCO may collect the following data:

Identity Data

  • first name

  • last name

  • date of birth

  • nickname or team name

Contact Information

  • email address

  • phone number

  • postal address

Booking Information

  • booking dates and times

  • number of participants

  • purchase and booking history

  • activity preferences

Payment Information

Payments are processed through secure third-party payment providers.

FIASCO never stores full credit card details.

Technical Data

When using the website, certain data may be collected automatically, including:

  • IP address

  • device type

  • browser type

  • visited pages

  • browsing duration

  • cookies and analytics data

Video Surveillance Data

The venue may be equipped with video surveillance systems for:

  • customer and staff safety

  • property protection

  • prevention of damage or theft

  • dispute management

3 — PURPOSE OF DATA COLLECTION

Personal data collected by FIASCO may be used to:

  • manage bookings

  • process payments

  • ensure the proper operation of activities

  • communicate with customers

  • provide customer support

  • send booking confirmations and reminders

  • improve services and user experience

  • ensure venue security

  • comply with legal obligations

Subject to customer consent, data may also be used for:

  • promotional offers

  • newsletters

  • marketing communications

  • event invitations

4 — LEGAL BASIS FOR PROCESSING

Personal data is processed on the basis of:

  • performance of a contract

  • compliance with legal obligations

  • legitimate business interests

  • customer consent where required

5 — DATA RECIPIENTS

Personal data may only be shared with:

  • authorized FIASCO staff

  • technical service providers necessary for operations

  • payment providers

  • booking and emailing service providers

  • legal or administrative authorities where required by law

FIASCO does not sell customer personal data to third parties.

6 — DATA RETENTION

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Certain data may be retained longer in order to comply with:

  • accounting obligations

  • tax obligations

  • legal and security requirements

Video surveillance footage is retained for a limited period in accordance with applicable laws and regulations.

7 — DATA SECURITY

FIASCO implements reasonable technical and organizational measures to ensure:

  • confidentiality

  • integrity

  • security

  • protection against unauthorized access

However, no method of transmission or storage over the internet is completely secure, and FIASCO cannot guarantee absolute security of transmitted data.

8 — COOKIES

The FIASCO website may use cookies to:

  • improve user experience

  • analyze website traffic

  • measure website performance

  • personalize certain content

Users may configure their browser settings to refuse some or all cookies.

Certain website features may not function properly if cookies are disabled.

9 — USER RIGHTS

In accordance with the General Data Protection Regulation (GDPR), users have the following rights:

  • right of access

  • right to rectification

  • right to erasure

  • right to object

  • right to restriction of processing

  • right to data portability

Requests may be sent to:

Proof of identity may be required before processing any request.

10 — MARKETING COMMUNICATIONS

Customers may receive marketing communications from FIASCO only:

  • where consent has been provided

  • or where permitted by applicable law

Customers may unsubscribe at any time:

  • via the unsubscribe link included in emails

  • or by contacting FIASCO directly

French residents may also register on the national “do not call” list:

Bloctel

11 — MINORS

Personal data relating to minors is collected only within the framework of activities offered by the venue and under the responsibility of parents or legal guardians.

FIASCO encourages parents and guardians to supervise minors when using its services.

12 — SOCIAL MEDIA AND IMAGE RIGHTS

Photos and videos may be taken within the venue for communication purposes, including:

  • social media

  • website content

  • advertising materials

Any person may request the removal of content featuring them by contacting the establishment.

13 — CHANGES TO THIS PRIVACY POLICY

FIASCO reserves the right to modify this Privacy Policy at any time in order to:

  • comply with legal developments

  • adapt services

  • improve data protection practices

The applicable version is the one published on the website.

14 — CONTACT

For any questions regarding this Privacy Policy: